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We do not accept order cancellation or returns for individual items priced at over ₹ 150,000 INR.
Orders once placed cannot be cancelled or changed, in case, still you want to cancel/change the order, you will be charged 20% of the final product prices towards cancellation - (Cancellation Fee) and the rest difference amount will be refunded to you.
There may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason.
Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department etc.
We may also require additional information or verification/s before accepting any order. We will inform you if the entire order or any portion of your order is cancelled or if additional information is required to accept your order.
In case of any full or partial cancellation or rejection of order by Dwarkas, the full or partial payment, as the case may be, will be refunded to the customer through the same mode as the original payment was made by the customer (except COD payment).
Orders that are paid through gift cards are not eligible for cancellations.
Cancellation of any customized product will not be accepted under any circumstances.